So, you love the world of retail and you’ve done your time as a successful salesman. Now you’ve been given an opportunity to manage your own team. And like anything else that’s new, it can be scary. You can take retail courses online that could help you with all things retail, but you may also want to talk to experienced managers and discover their best practices.
Managing your own team can be fun and fulfilling. These tips should help you get started in your career as a sales manager.
1. Give Them a Voice
Whether it’s during a weekly meeting or on a spontaneous encounter, giving your employees a chance to voice out their opinions or suggestions will make them feel that they matter. This is an important thing to instill in your salespeople, as it will encourage them to keep striving.
2. Compliment Them on the Job
Acknowledge them right away once they’ve made a sale or if they handled an objection professionally. Recognizing their achievements in public will give them a sense of pride and push them to do more of the same in the future.
3. Encourage Merchandise Familiarization
Your employees shouldn’t only be stuck with the product they handle. Teach them how to be pro-active in getting to know all the products over time. This way, if a customer asks for something that’s not in their scope of responsibility, they can still give their customers the right kind of service by pointing them in the right direction.
Remember that you’ve been in your employees’ shoes before. If a difficult situation comes, go back to that time in your sales career and think about how you would’ve wanted to be treated. You’ll see your employees in a different light once you make that a habit. Do these tips and you’ll be well on your way to be the sales manager of the year.